FAQ's

 

Q: Where does V12 Health® Produce their PPE?

A: We produce at multiple facilities throughout China and Turkey.

 

Q:  What’s are your Terms & Conditions?

A: We offer (Net 0) on one-time orders and for our customers who sign up for a recurring contract, we bill (15) days from last delivery date.

 

Q: How do you accept payment?

A: We accept Bank Wire’s and “ACH” for all purchases, and checks from verified customers.

 

Q: Do you offer Tax Exemption for 501.C3 organizations or resellers?

A: Yes, we require that you provide the necessary documents to your V12 Health® Sales Rep.

 

Q: Is there any easy way to have a product automatically re-ordered on a regular basis?

A: Yes, we have programs set up for re-occurring orders. Please contact your V12 Health® Sales Rep to learn more.

 

Q: Do any of your products have messaging such as, “not for medical use?”

A: No, they do not.

 

Q: Does V12 Health® offer PPE warehouse storage?

A: Yes, please contact your V12 Health® Sales Rep for more information on how we can manufacture, fulfill, and deliver your PPE Purchase.

 

Q: Where would our PPE be stored?

A: Chicago, LA, and Miami – with Miami being our main warehouse.

 

Q: What is your default Nitrile glove ratio?

A: S:5%; M:45%; L:45%; XL: 5% unless otherwise specified.

 

Q: How many cases of Nitrile gloves per pallet?

A: (100) gloves per box, (10) boxes per case, (84) cases per pallet, (84,000 units).

 

Q: What is the minimum Nitrile glove order quantity?

A: (1) Container, (3,300) cases, (3.3 Million gloves) (39-40) Pallets.

 

Q: Where do you currently produce your Nitrile gloves?

A: We currently produce all of our Nitrile gloves in China.

 

Q: Can you expedite shipping on Nitrile gloves?

A: Yes, we have 747-cargo planes making weekly trips. *Prices may vary. Please contact your V12 Health® Sales Rep to learn more.

 

Q: Where do you currently produce your Medical Isolation Gowns?

A: All of our Medical Gowns are currently produced in Turkey.

 

Q: Do you offer free samples?

A: Yes, please contact your V12 Health® Sales Rep to request a sample.

 

Q: Do you offer discounts for bulk orders?

A: Yes, please contact your V12 Health® Sales Rep to receive a full product and price list.

 

Q: What is ETA on products not in the Warehouse?

A: *Freight ETA (30-60) days. By 747-Cargo Plane (7-12) days. *Dependent on size.

 

Q: What is ETA on products in the Warehouse?

A: Products in our warehouse will ship within (24) hours of an approved Purchase Order. In hand arrival (4-7) days. *Depending on Destination.

 

Q: How can I help those impacted by COVID-19?

A: Some of the ways you can help include donating to Feeding America, the American Red Cross, and Save the Children